TOUR 90

Cavite State University - Silang Campus

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Course Syllabus of Tourism and Hospitality Service Quality Management
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August 2024

2023/2024
This course aims to enable per week the students to recognize and assess quality management processes in a hospitality and tourism-related organization and to evaluate departmental processes and planning strategies. Topics include concepts and terminologies of TQM: definition, common element and terminology; vision and reality -- bridging the gap; constructive and critical personal reflection: proposed quality, self- assessment, and peers assessment; seeking practical feedback for supervisors an...
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