IFSTA 7th Edition: Chapter 2 Communications study

IFSTA 7th Edition: Chapter 2 Communications study guide. Which is a guideline to follow when answering non emergency calls? Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? Remain calm and never become confrontational. Which type to telecommunications system is a dispat...

IFSTA 7th Edition: Chapter 2 Communications study guide. Which is a guideline to follow when answering non emergency calls? Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? Remain calm and never become confrontational. Which type to telecommunications system is a dispat...

IFSTA 7th Edition: Chapter 2 Communications study guide. Which is a guideline to follow when answering non emergency calls? Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? Remain calm and never become confrontational. Which type to telecommunications system is a dispat...