Test Bank for Quality and Performance Excellence 7th Edition by Evans
Kennesaw State University
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Test-Bank-for-Quality-and-Performance- Excellence-7th-Edition-by-Evans (All Chapters With SOLVED SOLUTIONS)
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- Test-Bank-for-Quality-and-Performance- Excellence-7th-Edition-by-Evans (All Chapters With SOLVED SOLUTIONS) 
 
CHAPTER 01—Introduction to Quality and Performance Excellence 
 
 
TRUE/FALSE 
 
1.	The view of quality as the satisfaction of customer needs is often called fitness for use. 
 
ANS: T	DIF:	Difficulty: Easy	NAT: BUSPROG: Analytic STA: DISC: Operations Management	TOP: A-Head: Quality and Performance Excellence KEY: Bloom's: Knowledge 
 
2.	Since quality relates to goods or services, ...
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