CRM301

Techno India University, Salt Lake Sector V, India

Hier vind je de beste samenvattingen om te slagen voor CRM301. Er zijn o.a. samenvattingen, aantekeningen en oefenvragen beschikbaar.

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College aantekeningen

A Customer Centered /Focused Organization
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5

maart 2023

2021/2022
Customer Relationship Management (CRM) is a tool that helps an organization strengthen relationships with its customers. It enables the identification of the needs and expectations of customers and their fulfilment, which results in high customer satisfaction and retention. It is a multifaceted system used for storing and analyzing information related to customers such as their name, contact history, needs and preferences and repeat purchases. This information enables organizations to take sound...
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