Zeenoche

Literature review of service quality is about the introduction, definition of service quality, factors determining service quality, relationship between service quality and customer satisfaction, service quality models, Nordic model, Servqual model, Hierarchical model, conclusion, people factor in the service sector and references.

The relevance of appraising the business environment assignment is about the business environment, types of environment, environment-business relations, importance of environmental study, environmental analysis process, micro environment appraisal, important factors for environmental scanning, macro environment appraisal and Porter's five forces.

Personnel Management, Human Resource Management and Strategic Human Resource Management and their differences assignment is about the definition of the three concepts and how they differ from each other.

HRM in perspective presentation is about the definition of HRM/SHRM and how it is different from personnel management, HRM and changes, key themes/approaches/perspectives, defining characteristics, origins/evolution: past, present and future and implementation/auditing/contemporary significance.

The assignment is about identifying a project which has not yet been implemented at your workplace or in your area of specialisation. It defines the project scope, stakeholders and decision-makers involved in the project, develops detailed task lists (work breakdown structure), sequence and estimate duration of activities, includes a network diagram of the project activities, identifies the critical path and project completion time.

Management Information Systems module includes 5 presentations and 1 assignment.

The assignment is about the 5 stages of group development, formal and informal groups, differences between groups and teams.

Discuss and analyse the Critical Success factors in ERP implementation assignment is one-page write-up which includes the introduction, the different critical success factors and conclusion.

Evaluating Strategies for Information System and E-Commerce Applications presentation is about strategic frameworks, assessing organisational readiness for change, the economics of e-business and the balanced scorecard (BSC) approach.

Managing Information in Organisations presentation is about models of industry transformations, effects of transformation and convergence on organisations, drivers and capabilities for convergence, outsourcing and partnering for the virtual organisation and a framework for e-business change management.