-NEW ERA UNIVERSITY

This note help students to understand what is customer service. Students can learn the definition, roles, importance, and characteristics of customer services.

This note helps students to understand the concept and meaning of supply chain management. Students are able to learn the definition, examples, five basic components and the importance of supply chain management at the first section. The next section, students are able to learn e-commerce and logistics. For examples, the payment system, the benefits, drawbacks, EFT and risks.

Resource-based view is an approach to achieving sustained competitive advantage. Organizations should look inside the company to find the sources of competitive advantage, instead of looking at the external competitive environment. An organization can sustain its competitive advantage only through extensive resource analysis, resource allocation, and cross-functional resource usage. Likewise, only when a company unleashes its workforce’s true potential can it innovate better and stand out in t...

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