GRADED CUSTOMER SERVICE

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GRADED CUSTOMER SERVICE EXAM AND ANSWERS What does it mean if a customer walks directly to an item? - Answer knows what they want and would probably appreciate quick, effective service One can determine the customer's needs by gathering information through careful observation and what else? - Answer asking the customer thoughtful questions What are the best questions ask to keep the lines of communications open? - Answer begins with "who, what, where, when, how or why" Wha...

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