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Hft 2220 mid term review Questions And Answers

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What are the three components of the hospitality industry? - ANS Lodging, recreation and food service Two ways of looking at Human Resources needed in our industry is to classify operations based on - ANS 1. The complexity of the product 2. The amount of service that is provided to the customers What's an example of a luxury hotel? - ANS Ritz Carlton The collective knowledge, skills, and abilities of an organization is defined as: - ANS Human capital...

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HFT2220 Quizzes Spring 2025-2026

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Title VII of the Civil Rights Act of 1964 makes it unlawful to discriminate in which of the following areas of employment? - ANS Recruiting, hiring, firing, promotions, or other employment related activities. Human Relations theory is a theory that states that satisfying the needs of employers is key to productivity . - ANS False The Hotel and restaurant industry depends on large numbers of people to fill ______, ________ jobs that have little interest and no perceived futu...

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HFT 2220 EXAM 2 Questions And Answers

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GINA does which of the following - ANS A&C only; prohibits use of genetic information to discriminate in employment; requires confidentially of genetic information GINA - ANS GENETIC INFORMATION NONDISCRIMINATION ACT FMLA - ANS FAMILY MEDICAL LEAVE ACT FMLA allows for up to___ weeks of unpaid leave during any 12 month period - ANS 12 FMLA allows for leave to care for - ANS all of the above; family members, child, employee serious illness, elder...

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HFT 2220 0M03 Quiz 1 Questions And Answers

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The hospitality industry consists of a combination of lodging, food, and recreation services Correct! - ANS True The U.S. government states that the hospitality industry is comprised of Lodging, foodservice, and recreation businesses that serve individuals and groups away from home. Lodging, foodservice, conventions, leisure, attractions, and travel businesses Tourism as an umbrella organization covering these industries A variety of industries offering products and services...

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hft 2220 exam 3 Questions And Answers

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Which of the following statements is NOT an essential task a manager should express when communicating his/her disciplinary process to his/her employees? - ANS Give examples of past employees that failed to abide by organizational policies The ombudsman appeals process: - ANS involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution. Discipline should mainly be used for correcting processes and to ...

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HFT 2220 Chapter 1 quiz With Complete Solutions!!!

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_____ is defined as the total skills, knowledge, and attributes of people in organizations - ANS Human capital The _____ in the number of applicants for jobs means that we can hire qualified people for _____ money - ANS increase, less The US governments states that the hospitality industry is comprised of - ANS lodging, foodservice, and recreation businesses that serve individuals and groups away from home the process of taking a tong term approach to HRM b...

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HFT 2220 EXAM 2 Questions With Complete Solutions

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A flex style of management means: - ANS adjusting decisions and actions to the needs of the situation Human skills needed by a manager include: - ANS sensitivity to workers' personal needs. An approach to management that blends standardization, concern with people, and participative techniques is called: - ANS humanistic management. A poor work climate can cause: - ANS low productivity and fewer customers. When an employee has much commitmen...

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HFT2220 Quizes 1-7 Questions And Answers

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A flex style of management means: - ANS adjusting decisions and actions to the needs of the situation Human skills needed by a manager include: - ANS sensitivity to workers' personal needs. An approach to management that blends standardization, concern with people, and participative techniques is called: - ANS humanistic management. A poor work climate can cause: - ANS low productivity and fewer customers. When an employee has much commitmen...

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HFT2220 - Chapter 4 Quiz Graded A+!!!

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To determine staffing patterns, which of the following must a manager be aware of: - ANS Productivity and performance standards Which of the following does not illustrate a quality criterion for a task of a Hotel Front Desk Representative? - ANS Requests catering for all programs as requested Permanent employees are also known as what type of employees? - ANS Full-time employees What is the primary difference between career ladders and career lattices? - ANS ...

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hft 2220 exam 1 Questions And Answers

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Which of the following is NOT a method of data collection used during job analysis: - ANS Experiment To determine staffing patterns, which of the following must a manager be aware of: - ANS Productivity and performance standards Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to determine how many guests are expected to visit the restaurant this upcoming weekend during the ECU vs. State home game. Which of the following should she consider befor...

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