HRM for the Tourism & Hospitality Industry

Turnover presentation is about its definition, high turnover rates, determining turnover rates, the cost of turnover, other costs and effects, causes of turnover, retention programmes, short term remedies, long term remedies, keys to successful retention programmes, 10 factors leading to retention and 7 steps to developing a retention programme that works.

Compensation and Labour issues presentation is about compensation, factors influencing compensation plans, labour issues influencing compensation, establishing pay structures and current issues in compensation issues.

Health and Safety presentation is about health and safety policies, managing health and safety at work, the importance of health and safety in the workplace, health and safety policies, the general policy statement, organisation, conducting risk assessments, types of risk assessments, taking action, health and safety audits, policies, procedures, safety practices, safety inspections, managing stress, ways by which stress can be managed by an organisation, how does one prevent accidents and commu...

Social Responsibility & Ethics presentation is about social responsibility, responses to social responsibility, pros and cons of social responsibility, CSR programmes, benefits of social responsibility, reasons for ethical behaviour by companies, social responsibility & the hospitality industry, areas of concerns for the hospitality industry, social responsibility audit, steps in conducting audits, ethical issues, sample of code of ethics in the Hospitality & Tourism Industry, ethical aspects of...

Performance Management & performance appraisal presentation is about definition of performance management, purpose of performance management, principles of performance management, concerns of performance management, performance management process, evaluating employee performance, functions of performance appraisals, inacurate appraisal ratings, who should evaluate performance, methods of appraising performance, frequency of appraisals and guidelines in improving performance appraisals.

Training & Development presentation is about cases for training and development, training and the strategic plan, training cycle, technological changes, training and development as an investment, benefits of training and training issues of the 21st century.

Orientation & Socialisation presentation is about definition of orientation, orientation goals, planning orientation, benefits of general property orientation, key considerations in orientation planning, specific job orientation, benefits of specific job orientation, approaches to be avoided and socialisation.

Control and Budgeting presentation is about definition of control, elements and categories of control, control mechanism, examples of measurable gaps, control methods, budget, constructing a budget, budget process, process of constructing a budget, cash flow, costing, tips on reducing costs, revenue, reporting and conclusion.

Job analysis & design, planning, recruitment & selection presentation is about job and role design, designing a job, job analysis, the principles of job design, job design, approaches to job design, factors affecting job design, staffing guides, planning, recruitment and selection, factors affecting planning, recruitment, sources of recruitment and methods of recruitment.

Effective Communication presentation is about effective and clear communication, changing work environment, types of business communication, sender and receiver model, communication process, misconceptions about communication, barriers to effective communication, biases affecting communication, speaking skills, listening skills, four stages in active listening, active listening skills, poor listening habits, body language and business writing.