Zeenoche

Measurement of performance & improving performance presentation is about performance measures, performance standards, four levels of service performance, quality improvement, information technology, benchmarking, types of benchmarking, benchmarking goals, benefits of benchmarking, commonly benchmarked performance measures, the seven steps benchmarking process, the Xerox 12-steps benchmarking process, scopes for a benchmarking study, prerequisites to benchmarking, obstacles to successful benchmar...

Location and Facility Layout Presentation is about factors affecting location of premises, location and business policy, the location decision, how location affects the strategic dimensions, flexibility of a location, competitive positioning, demand management, focus, global location factors, regional location factors, site location factors, factor that affect location decisions, labour productivity, costs, proximity to markets, competitive clustering, saturation marketing, proximity to supplier...

Capacity Management presentation is about definition of productive capacity, from excess demand to excess capacity, capacity management, various demands by market segment, strategies for matching capacity of and demand for services, strategies for managing demand, strategies for managing capacity, demand and supply are well-balanced at the level of optimum capacity, excess capacity, types of productive capacity, physical facilities designed to contain customers, physical facilities designed for ...

Job Design and Work Organisation Presentation is about importance of service personnel, front line in low-contact services, cycle of failure, cycle of success, the service talent cycle for service firms, human resource strategy, labour planning, employment stability policies, work schedule, types of flexible working, skills flexibility, time flexibility, location flexibility-teleworking, job classification and work rules, elements of job design, job design, job specialisation, job expansion, emp...

Service Quality Presentation is about definition of service quality, service concept, service products, dimensions of SQ, Nordic school of thoughts, Gronroos model, Lehtinen and Lehtinen (1982), Rust and Oliver model, North American School of Thoughts, customer assessment of service quality, servqual model, the servqual dimensions, service expectations, the gap model, identifying quality shortfalls, diagnosis for gap 1, diagnosis for gap 2, diagnosis for gap 3, diagnosis for gap 4, gap 5, addres...

Quality Management Presentation is about definition of quality, quality and competitive advantage, customer-driven definitions of quality, consumer's perspective, dimensions of quality, service, producer's perspective, a final perspective, quality gurus, deming's 14 points, deming wheel, TQM, quality improvement and role of employees, quality circle, TQM philosophy, TQM view of quality, TQM demands, critical success factors of TQM, strategic implications of TQM, TQM in service companies, some...

Business Policy and Operations Strategy Presentation is about business services, the role of operations strategy, business strategy, to develop a business strategy, vision and mission, mission statements, three inputs to a business strategy, definition of business strategy, definition of business policy, determinants of business policy, customer, marketing mix, policy inlfuencers external to the organisation, competition, economy, political, legal and social factors, operations strategy, four st...

Introduction to Service Operations Management Presentation is about definition of service operations management, service definitions, service characteristics, implications of intangibility, implications of heterogeneity, implications of simultaneous production and consumption, implications of perishability, service organisation, examples of service industries, challenges for services, basic functions of business organisations, operations-transformation process, food processor, hospital, hotel, ...

Constructing a business hotel can be a challenging process. Nevertheless, those challenges can be substantially reduced if we follow the guidelines for a business hotel. A successful entrepeuneur must first realize that the applicable building codes have become much more intense over the past several years. Due to those numerous changes and the sophisticated nature of the design and construction needs for hotels, the assistance of a design professional who has specific experience in business ho...

Sustainable Tourism consists of 8 presentations and 1 assignment.